Terms of Use

By using our website or Services, you agree to these Terms and any additional terms that apply to specific Services you purchase or use.

If you are entering into these Terms on behalf of a company, partnership or other organisation, you represent that you have the authority to bind that organisation to these Terms.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.

Your continued use of the Services after updated Terms take effect means that you accept the revised Terms.

AgenticSole provides software and technology that enables businesses to automate certain receptionist and customer communication tasks.

Depending on your selected service and configuration, the Services may include:

• AI-powered inbound call answering
• Customer enquiry handling
• Lead capture
• Appointment scheduling
• Call routing and transfers
• SMS or other follow-up communications
• Call summaries and transcripts
• Business system integrations
• Calendar integrations
• Customer management features
• Reporting and other related functionality

The features available to you depend on your plan, configuration and any additional services agreed with AgenticSole.

We may add, modify or discontinue features from time to time as our Services develop.

Some Services may require you to create an account.

You are responsible for:

• Providing accurate and current account information
• Keeping your login credentials secure
• Restricting access to your account
• Not sharing your credentials with unauthorised users
• Notifying us promptly if you believe your account has been compromised

You are responsible for activity that occurs through your account unless it results from our own failure to maintain appropriate security.

We may suspend or restrict access to an account where reasonably necessary to protect our Services, users or systems, or where these Terms have been breached.

Our AI receptionist is designed to assist with routine customer communication and administrative tasks.

Depending on how it is configured, the AI receptionist may:

• Answer incoming calls
• Respond to customer questions
• Collect information
• Qualify enquiries
• Schedule appointments
• Reschedule or cancel appointments
• Transfer calls
• Send follow-up messages
• Create or update records in connected systems

You acknowledge that AI-generated responses may not always be accurate, complete or appropriate for every situation.

You are responsible for reviewing the configuration of your AI receptionist and ensuring that its instructions, information, workflows and responses are appropriate for your business.

Certain AgenticSole features may support call recording, transcription, call summaries or related functionality.

Where a third party, such as a customer or caller, provides personal information during an interaction with your AI receptionist, you are responsible for handling that information appropriately.

Our handling of personal information is also governed by our Privacy Policy.

AgenticSole may integrate with third-party services such as:

• Calendar platforms
• CRM systems
• Communication platforms
• Voice and telephony providers
• Payment services
• Business management software
• Other tools selected by you

Third-party integrations may be subject to separate terms and privacy policies.

We are not responsible for the availability, accuracy, security or functionality of third-party services that we do not control.

If a third-party service changes, becomes unavailable or limits its integration with AgenticSole, certain features of our Services may be affected.

You may provide information, instructions, documents, business details, scripts, FAQs, service information, appointment rules and other content to AgenticSole for the purpose of providing the Services ("Customer Content").

You retain ownership of your Customer Content.

You grant AgenticSole the limited rights necessary to host, process, transmit, store and otherwise use Customer Content to provide, maintain and support the Services.

You are responsible for ensuring that you have the necessary rights and permissions to provide Customer Content to us.

AgenticSole and its licensors retain all rights, title and interest in:

• The AgenticSole platform
• Our software
• Website
• AI systems
• Technology
• Interfaces
• Designs
• Branding
• Logos
• Documentation
• Features and functionality
• Other materials provided by AgenticSole

These Terms do not transfer ownership of AgenticSole's intellectual property to you.

You may use the Services only for their intended purpose and in accordance with these Terms.

You must not copy, reproduce, modify, distribute, reverse engineer, decompile or attempt to extract source code from our Services except where applicable law expressly permits you to do so.

You must use AgenticSole lawfully and responsibly.

You must not use the Services to:

• Break the law or facilitate unlawful activity
• Harass, threaten or abuse another person
• Impersonate another individual or organisation
• Distribute malicious software
• Attempt to gain unauthorised access to systems
• Circumvent security or usage restrictions
• Collect information unlawfully
• Conduct fraudulent or deceptive activities
• Send unlawful or unsolicited communications
• Interfere with the operation of our Services
• Use the Services in a way that could harm our systems or other users
• Use the Services for high-risk activities without appropriate human oversight

We may suspend or terminate access where we reasonably believe the Services are being misused or these Terms have been breached.

If you purchase a paid AgenticSole plan, you agree to pay the applicable fees associated with that plan.

Pricing, billing frequency, usage limits and included features will be presented to you before purchase or as otherwise agreed between you and AgenticSole.

Unless otherwise stated:

• Fees are payable according to the agreed billing cycle
• Usage beyond included limits may result in additional charges
• You are responsible for providing accurate billing information
• Taxes may apply where required by law

We may suspend paid Services if an account has overdue or failed payments, subject to applicable law and any agreed payment terms.

We aim to keep AgenticSole available and reliable, but we do not guarantee that the Services will always be uninterrupted or error-free.

The Services may occasionally be unavailable because of:

• Scheduled maintenance
• Technical issues
• Internet or telecommunications failures
• Third-party service outages
• Security incidents
• Events outside our reasonable control

Where reasonably possible, we will work to restore affected Services as quickly as practical.

As AgenticSole develops, we may update, improve or change parts of the Services.

This may include:

• Adding new features
• Improving existing functionality
• Changing user interfaces
• Updating AI models or technology
• Removing outdated functionality
• Changing integrations

We will try to avoid changes that materially reduce the core functionality of a paid Service during an active subscription period.

To the maximum extent permitted by law, AgenticSole provides the Services on an "as available" and "as is" basis.

We do not guarantee that:

• The Services will always be available
• AI responses will always be accurate
• Every customer enquiry will be correctly understood
• Every call will result in a lead or booking
• The Services will meet every specific business requirement
• Third-party integrations will always function correctly
• The Services will be completely free from errors or interruptions

The Services are intended to assist your business and do not replace appropriate human judgement, supervision or professional advice where required.

Nothing in these Terms excludes any rights or guarantees that cannot lawfully be excluded under applicable Australian consumer protection law.

To the maximum extent permitted by law, AgenticSole will not be responsible for indirect, incidental, special or consequential loss arising from your use of the Services, including loss of profits, revenue, business opportunities, goodwill or data.

Our liability for a claim arising out of or relating to the Services will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

If you are a consumer entitled to protections under applicable Australian consumer law, nothing in these Terms is intended to exclude, restrict or modify those rights where they cannot legally be excluded.

To the extent permitted by law, you agree to indemnify and hold AgenticSole harmless from claims, losses, liabilities, damages and reasonable expenses arising from:

• Your misuse of the Services
• Your breach of these Terms
• Your violation of applicable law
• Your Customer Content
• Your failure to obtain required permissions or consents
• Your use of third-party integrations
• Claims arising from instructions or information you provide to the AI receptionist

This section does not apply to the extent that a claim results from AgenticSole's own unlawful conduct or negligence.

You may stop using the Services at any time, subject to any applicable subscription or contractual terms.

We may suspend or terminate access to the Services if:

• You materially breach these Terms
• You fail to pay applicable fees
• Your use creates a security or legal risk
• You misuse the Services
• We are required to do so by law
• Continued provision of the Services becomes impractical or unsafe

Where reasonably possible, we will provide notice before suspending or terminating Services, unless immediate action is necessary.

After termination, certain provisions of these Terms may continue to apply, including provisions relating to intellectual property, confidentiality, liability, indemnity and dispute resolution.

Where you provide confidential business information to AgenticSole, we will take reasonable steps to protect that information and use it only as reasonably necessary to provide the Services, comply with our obligations, or as otherwise permitted by these Terms.

You must also take reasonable steps to protect confidential information relating to AgenticSole that you receive through your use of the Services.

This section does not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

Your use of the Services may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed as described in that policy.

These Terms are governed by the laws of [Victoria, Australia / applicable Australian jurisdiction].

You agree that courts located in [Victoria, Australia] will have jurisdiction over disputes arising from or relating to these Terms, subject to any rights you may have under applicable consumer protection laws.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce it later.

These Terms, together with any applicable service agreement, order form or other written agreement between you and AgenticSole, constitute the agreement governing your use of the Services.

If you have questions about these Terms or our Services, please contact us.